Purpose and Scope:

This Privacy Policy applies to www.qualityfwd.com and all related Quality Forward web pages (the “Site”). Quality Forward Ltd., and its affiliates (collectively “Quality Forward”, “we”, “our”, “us”) are committed to protecting your privacy. This policy outlines our handling practices and how we collect and use the Personal Data you provide during your online and offline interactions with us.

Transparency Notice:

We collect Personal Data directly from you and indirectly as you interact with us. The types of Personal Data we may collect include, but are not limited to, your name, email address, company information, and any interactions you have with our Site or Services. Additionally, we collect passive data such as cookies and other tracking technologies as outlined below.

Types of Personal Data We Collect :

Account Creation and Service Use: We collect information to create your service account and to provide our services. This includes name, email, and job title.

Communications: We may collect information when you communicate with us, request information, or provide feedback.

Surveys and Feedback: We may ask for your participation in surveys or feedback sessions, where you may provide various types of personal information.

Automatic Data Collection: We collect data automatically through our services, including IP addresses, device identifiers, browser types, operating system details, and navigation and interaction patterns.

Personal Data from Other Sources: We might receive data about you from other sources to supplement our records, enhancing our ability to support our services and manage our business relationships.

Use of Your Personal Data:

Service Provision and Requests: We use your information to fulfill service requests, manage accounts, and provide customer support.

Administrative and Development Purposes: This includes measuring service interest, developing new products, and ensuring internal quality control.

Marketing: We may use your information to communicate with you about new services and offers.

Research and Development: We utilize data to improve our services and develop new offerings.

Content Sharing and Collaboration: Our services may allow you to share content with other users or provide referrals.

Information Sharing:

Your data is not sold to third parties. However, it may be shared in accordance with this policy:

Service Providers and Business Partners: We may share your data with partners and third-party service providers to facilitate our services.

Compliance and Security: We may disclose information if required by law or to protect our rights and safety or the rights and safety of others.

Business Transfers: In the event of a business transition, such as a merger or acquisition, your information may be among the assets transferred.

International Data Transfers:

Your information may be stored and processed anywhere we or our partners operate. We ensure that international transfers of personal information are subject to appropriate safeguards.

Your Rights:

You have the right to access, amend, and delete your personal information. Additionally, you have the right to withdraw consent and to object to certain processing activities. Please contact us if you wish to exercise these rights.

Opt-Out: General

You have the right to object to the processing of your personal information for direct marketing purposes or to opt-out of specific uses and disclosures of your Personal Data. Where you have consented to Quality Forward’s use of your Personal Data, you may withdraw that consent at any time and opt-out to further use by contactinginfo@qualityfwd.com. Even if you opt-out, we may still collect and use non-personal data regarding your activities on our Sites.

Direct Mail, Email, and Outbound Telemarketing

Individuals who provide us with Personal Data may receive periodic emails, newsletters, mailings, or phone calls from us with information on Quality Forward’s or our business partners’ products and services, or upcoming special offers/events we believe may be of interest. We offer the option to decline these communications at no cost to you by following the instructions provided in the communication.

Email and Telephone Communications

If you receive an unwanted email from us, you can use the unsubscribe link found at the bottom of the email to opt-out from receiving future emails. We will process your request within a reasonable time after receipt. You may continue to receive transaction-related emails regarding services you have requested. We may also send you certain non-promotional communications regarding Quality Forward and our Services, from which you will not be able to opt-out.

We maintain telephone “do-not-call” and “do-not-mail” lists as mandated by law. We process requests to be placed on do-not-mail, do-not-phone, and do-not-contact lists within 60 days after receipt, or such shorter time as may be required by law.

Data Retention

Quality Forward retains the Personal Data we receive as described in this Privacy Policy for as long as necessary to fulfill the purposes for which it was collected, provide our Services, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements, and comply with applicable laws.

Security

Quality Forward takes reasonable steps to protect the Personal Data provided from loss, misuse, unauthorized access, disclosure, alteration, or destruction. However, no internet transmission is completely secure, so we advise caution when transferring Personal Data online.

Compliance and Accountability

If you have questions about our privacy practices or this Privacy Policy, please contact Quality Forward at info@qualityfwd.com. We will address your concerns and attempt to resolve any privacy issues in a timely manner.