Safety Incidents

Capture, track, and resolve safety events in your labs, production lines, or facilities – without delays, silos, or compliance risks. Keep people safe, processes compliant, and records complete.

Safety Incidents

Capture, track, and resolve safety events in your labs, production lines, or facilities – without delays, silos, or compliance risks. Keep people safe, processes compliant, and records complete.

What is Safety Incident Management?

In life sciences, managing safety incidents isn’t optional – it’s essential. Whether it’s a near-miss in a cleanroom, an injury on the manufacturing floor, or a lab equipment hazard, every event must be documented, investigated, and resolved in a timely, compliant way.

Quality Forward’s eQMS gives you a connected, validated system to manage safety events from report to resolution – while aligning with OSHA, ISO 45001, and GxP requirements.

Empower Safer Operations with These Core Capabilities

Real-Time Event Capture

Capture safety incidents from any location or device - ensuring timely, accurate reporting.

Streamlined Investigation & Action

Automatically route incidents for investigation, root cause analysis, and corrective action.

Compliance & Risk Mitigation

Stay compliant with OSHA, ISO 45001, GxP, and local health and safety regulations.

Key Benefits of Safety Incident Management

Structured Fast and Easy Incident Reporting Planning

Enable employees to report near-misses or safety events from desktop or mobile

Automated Routing and Escalation

Assign incidents to the right people with role-based workflows

Linked CAPAs and Root Cause Analysis

Drive effective follow-up with integrated investigation tools

Regulatory Compliance Built-In

Stay aligned with OSHA, ISO, and GxP safety reporting requirements

Real-Time Safety Dashboards

Track open incidents, overdue actions, and recurring risks in one view

Improve Safety Culture

Empower your team to report without friction and take action without delay

6 Reasons Why Quality Forward is Right For You

Easily customize forms, workflows, and escalation paths – no IT needed

From a single-site biotech to a global pharma network – we scale with you

Built to meet the demands of FDA, EMA, GxP, and EHS teams

Automatically detect high-risk areas and recurring incident patterns

Leverage the power of ServiceNow, the world’s leading digital workflow platform, for seamless integration, automation, and enterprise-wide visibility.

Track and manage every incident in line with OSHA, ISO 45001, and GxP guidelines

How Safety Incident Management Works in Quality Forward eQMS

Report an Incident or Near-Miss

Employees or supervisors can submit events in real time from any device

Triage and Assign

Route incidents automatically to safety officers, QA, or plant managers

Investigate and Analyze

Perform root cause analysis, gather supporting evidence, and document findings

Open and Track CAPAs

Create corrective or preventive actions directly from the incident report

Analyze and Improve

Use dashboards and analytics to identify risk trends and reduce future incidents

You’ve scrolled this far, might as well upgrade your Safety Incident Management