Most Trusted eQMS on the ServiceNow Platform

What Is an eQMS on ServiceNow?

This section defines what a ServiceNow eQMS is, explaining that it is not just a QMS that integrates with ServiceNow; it is a quality application suite that is built natively on the ServiceNow platform itself.

A ServiceNow eQMS is a quality management system that is built as a native application directly on the ServiceNow platform. This is a critical distinction that sets it apart from other QMS solutions. It is not a separate, third party piece of software that is simply connected to ServiceNow through an API. Instead, it uses the core, foundational building blocks of the ServiceNow platform itself, its single data model, its powerful workflow engine, its enterprise grade security framework, and its modern user interface, to deliver all the required quality management functionality.

This native approach means that the Electronic Quality Management System automatically inherits all the power, reliability, and security of the underlying platform. Companies that already use ServiceNow for IT Service Management (ITSM), HR, or other enterprise functions find this approach extremely compelling. It means they can manage their quality processes in the same controlled environment as their other core business processes. This allows for a unified user experience and a single system of record, which breaks down the traditional silos that have long separated QA from the rest of the business. A Cloud Native eQMS on ServiceNow provides a single, integrated environment for managing both compliance and operations. This approach is a key part of any complete guide to Quality Management System (QMS) for a modern, connected enterprise.

Building on ServiceNow allows companies to deploy a powerful eQMS that is already aligned with their broader enterprise architecture, IT strategy, and user base from day one.

Benefits of eQMS on ServiceNow

Choosing to build your quality system on the ServiceNow platform offers a set of unique and powerful benefits that standalone, proprietary QMS applications struggle to match. These advantages are why so many regulated companies are choosing a ServiceNow eQMS to modernize their quality operations.

A Single, Unified Platform

Perhaps the biggest benefit is the ability to manage quality on a single platform that is already used for other business critical functions. When your QMS in Manufacturing lives on the same platform as your IT change management and your HR training records, you can create powerful, automated, cross departmental workflows that are impossible with siloed systems. For example, a manufacturing equipment change control initiated in the QMS can automatically trigger a related IT ticket in ServiceNow’s ITSM module to update a software configuration. This level of native integration breaks down departmental silos and creates a truly connected and efficient enterprise.

Unmatched Agility with No Code Configuration

The ServiceNow platform is famous for its powerful low code and no code configuration capabilities. A Cloud Native eQMS on ServiceNow built with this in mind is therefore incredibly agile. It empowers authorized administrators, often within the quality department itself, to easily modify workflows, change forms, add fields, and create new reports using a simple drag and drop interface. This is done without writing any custom code. This allows you to adapt your quality processes to changing business needs or new regulations quickly and without getting stuck in a long IT development queue or paying for an expensive external consultant.

A Modern and Trusted User Experience

User adoption is one of the biggest challenges for any new software rollout, and it is a common point of failure for clunky, hard to use quality systems. In many organizations, employees are already familiar and comfortable with the ServiceNow interface from using it for common IT or HR requests. A ServiceNow eQMS leverages this familiar, modern, and intuitive user experience. This dramatically reduces the learning curve for new users, accelerates adoption, and increases the quality of the data being entered. A system that people find easy to use is a system that they will actually use correctly.

Lower Total Cost of Ownership

For companies already invested in the ServiceNow platform, adding a native eQMS can be extremely cost effective. You are leveraging an investment you have already made in the platform, its infrastructure, and its administration. You avoid the costs associated with purchasing, integrating, and maintaining a completely separate, standalone QMS application from a different vendor. You also reduce training costs because of the familiar user interface. This is a key advantage when comparing an Electronic QMS vs Paper QMS or other disparate electronic systems.

Core Quality Processes Supported

A comprehensive ServiceNow eQMS like Quality Forward provides a full suite of applications to manage all your core quality and compliance processes. Because these modules are all built on the same platform, they are naturally integrated out of the box and share the same data model. This provides a seamless user experience and ensures data flows smoothly between related quality records. We also leverage the platform’s AI capabilities, making our solution a true AI Powered QMS. You can learn more by checking out the official eQMS on ServiceNow app store listing.

• Deviations and Non-conformances: This module provides a structured workflow to capture, investigate, and resolve any deviation from your procedures. It ensures that all events are documented, a root cause is identified, and the record is maintained in a complete, auditable state.
• Corrective and Preventive Actions (CAPA): The CAPA module manages your entire corrective and preventive action process. It is not just a form; it is an end to end workflow that links directly to the original deviation or audit finding, assigns tasks to investigators and action owners, and tracks all activities through to the final effectiveness check.
• Document Management: This module allows you to control the entire lifecycle of your SOPs, work instructions, and other controlled documents. It includes automated workflows for drafting, reviewing, and approving documents, as well as features for version control, periodic review management, and automated training assignments upon release of a new version.
• Training Management: This module manages all employee training records. It can link specific training requirements to job roles, departments, and specific documents. It ensures your workforce is always qualified and compliant, with real time dashboards showing training status across the organization.
• Change Control: This module provides a controlled, compliant, and auditable workflow to manage any change to your products, processes, or systems. It ensures that all changes are properly reviewed, assessed for risk, and approved by the right people before implementation.
• Audit Management: This module allows you to plan, execute, and document your internal, external, and supplier audits. It helps you manage audit findings, track responses, and link any necessary corrective actions directly to your CAPA system.
• Supplier Quality. This module helps you manage your approved supplier list, perform supplier qualifications and audits, and track supplier performance over time by linking to supplier related deviations or non conformances.